Refund and Cancellation Policy

Last Updated: November 11, 2026

At Bestok Industries Pvt Ltd, we ensure the highest quality of our compressed air solutions, including premium Rotary Screw Air Compressors, Reciprocating Compressors, and Air Dryers. Because we deal in heavy industrial machinery and customized setups, our refund and cancellation policies are structured to comply with B2B trade and manufacturing standards.

Cancellation Policy

1. Order Cancellation Before Dispatch

You may cancel your standalone spare parts or small equipment order within 24 hours of placing it, provided it has not yet been processed, packed, or dispatched from our manufacturing facility. A full refund will be processed upon a valid request sent to our official support email.

2. Cancellation After Dispatch

Due to the heavy and customized nature of industrial infrastructure (e.g., Variable Speed Air Compressors, Large Air Receivers), orders cannot be cancelled once they have been handed over to our logistics partners or shipped.

3. Turnkey Projects & Wholesale Orders

For custom compressed air setups or bulk B2B orders, cancellations are not permitted once assembly, sourcing, and processing have commenced. Advance payments for large-scale industrial setups remain strictly non-refundable.

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Return and Refund Policy

1. Eligibility for Returns & Refunds

We do not accept general returns (such as a change of mind) due to the heavy logistics and critical operational nature of industrial supplies. However, replacements or refunds are applicable if:

• The product packaging was severely damaged during transit, affecting the machinery's operational utility.
• An incorrect machine, spare part, or quantity was delivered.

Note: You must notify us within 48 hours of delivery with an unboxing video or photographic proof.

2. Refund Timeline

Approved refunds are credited back to the original payment method within 5 to 7 business days.